Terms of Service

01

What we do

We set up Claude, the AI assistant made by Anthropic, to work with your Gmail or Google Workspace inbox. Claude reads your email to sort it into labels and to write reply drafts. You review the drafts and send them yourself.

• Starter: we set Claude up on your computer. It works only when you ask it.
• Starter Plus: we set Claude up on your computer. It also runs on its own every hour during your business hours, places a morning summary in your inbox, and warns you if a real email lands in Spam.
• Autopilot (coming soon): we run Claude for you on our side, every hour during your business hours, and we monitor it. Google Workspace only.
• Starter Care (optional, monthly): a monthly 30-minute tune-up and email support.

Setup includes a setup session, training, and a check-in about one week later. Not included on Starter and Starter Plus: monitoring of your runs, runs while your computer is off, and support after the 1-week check-in (unless you have Starter Care).

02

Your consent to inbox access

Before we touch your inbox, you agree that:

• Claude reads the email in the inbox you name, to sort it and draft replies.
• To connect it, we create a Google login app inside your own Google account, and you sign in and approve access to your Gmail.
• On Starter and Starter Plus, Claude runs on your computer with your own Claude account, and the Google login is saved on your computer only.
• On Starter Plus and Autopilot, Claude runs on its own every hour during your business hours and does not ask before each step.
• On Starter Plus, it only runs while your computer is on and the Claude app is open. Missed hours are skipped.
• On Autopilot, the login is stored encrypted on Chain Automation's side, never shared and never kept in code.

03

What Claude never does

• It never sends an email. A safety lock blocks sending. You always hit send.
• It never forwards or deletes email, and never moves email to Spam or Trash.

04

Your responsibilities

• You own the inbox, or you have permission to give access to it (for example a shared inbox or an employee's mail).
• Claude can make mistakes. You read every draft before you send it, and you are responsible for what you send.
• On Starter and Starter Plus, you keep your own Claude plan (Claude Pro or higher) paid. It is billed by Anthropic, not by us. If it stops, Claude stops.
• On Starter Plus, you keep your computer on, with the Claude app open, during your business hours.
• You sign in to Google once at setup. If Google ever signs you out (for example after you change your Google password), you sign in again. Claude walks you through it.

05

Fees and payment

The price is the one shown on your payment link or invoice. We take payment through Stripe, and Stripe emails your receipt.

• Setup fees are paid once, before your setup session.
• Starter Care is billed monthly in advance, starting on the day you sign up. If a payment fails, Stripe tries again and we email you a reminder.
• You can cancel Starter Care any time, through the Stripe customer portal or by email. There is no refund for the month you are in.
• Autopilot's fees and billing terms will be set before it launches and shown at checkout.

06

Refunds

• Before your setup session: full refund.
• After setup: no refund on the setup fee. If you are unhappy with the setup, we will redo the setup session for free.

07

Founding clients

If you joined as a founding client with a free or discounted setup, you agree to give us a short written testimonial, let us share your story as a case study, and join a 15-minute feedback call about 30 days after setup.

08

Your data and privacy

• Claude uses your email only to provide the features you see: sorting, drafts, summaries and alerts. We never sell your data or use it for ads.
• We see your inbox only during setup and support calls, on your screen. We do not keep copies of your emails.
• Run logs keep counts (for example, how many emails were sorted), never email contents.
• Chain Automation does not monitor Starter or Starter Plus runs. They happen on your computer.
• On Autopilot, if fixing a problem means looking at a specific email, we ask you first. Your login is deleted within 7 days after you cancel.
• Claude is made by Anthropic and is used under Anthropic's usage policy. On Starter and Starter Plus it runs under your own Claude account.

09

Pausing and turning it off

• Pause Starter Plus any time in the Claude app (Routines).
• Turn it off fully by deleting the .gws folder inside your Inbox Assistant folder, or by removing the app at myaccount.google.com, Security, Third-party connections.
• Or email hello@chainautomation.ai and we will help you turn it off.

10

Businesses we can't serve yet

Medical, legal and financial businesses need extra review before we connect their inbox. Do not use this service for email that contains health information unless we have agreed to it in writing first.

11

No guarantee

AI can be wrong. We do not guarantee that every label, summary or draft is accurate, or that every hourly run happens. The service is provided as is.

12

Limit of liability

If something goes wrong, the most Chain Automation is responsible for is the total fees you paid us in the 3 months before the claim.

13

Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. The version you agreed to at checkout applies to that purchase.

14

Questions

Email us at hello@chainautomation.ai. We're happy to explain anything here before you buy.